using free online Trend micro Housecall's scan

[joeleis]

Normally I would use Trend Housecall's free online scan and have had difficulty at trying to get the scan to run. The bottom line is (or could have something to do) with java, I think. Because as I had updated or followed trend's lead to java and updated, it still doesn't recognize it, when I re-enter and start the process. Then their site's Help recommended removing prior Housecall's version 6.5, and I thought that might do it, but it doesn't get past the initial hang and it freezes. Also, during the Java check, it's not satified by the check, as it will flip the info. box that in order to run the scan, yoiu need to pay attention to the message in it. (Ok, well repeat the above chorus)..
Also, since Java doesn't delete or uninstall automatically, the older versions, there's quite a build up (at least on my machine) and that itself, seems odd or in the way of the scan being able to recognize the proper java.
as "really" being the current or the one
that they recommend but
isn't able to recognize or pass on to the take-off and scan process.
If any suggestions or info. in this one, I appreciate it. Thanks a lot..
Keith

I have Windows XP ProVersion 2002


w/SP3



































and maybe the SP3 is another on the list of disputes or problematic(?)


Message Edited by joeleis on 02-22-2009 11:14 PM

[GeorgeV]

<BLOCKQUOTE><HR>joeleis wrote:
Normally I would use Trend Housecall's free online scan and have had difficulty at trying to get the scan to run. The bottom line is (or could have something to do) with java, I think. Because as I had updated or followed trend's lead to java and updated, it still doesn't recognize it, when I re-enter and start the process. Then their site's Help recommended removing prior Housecall's version 6.5, and I thought that might do it, but it doesn't get past the initial hang and it freezes. Also, during the Java check, it's not satified by the check, as it will flip the info. box that in order to run the scan, yoiu need to pay attention to the message in it. (Ok, well repeat the above chorus)..Also, since Java doesn't delete or uninstall automatically, the older versions, there's quite a build up (at least on my machine) and that itself, seems odd or in the way of the scan being able to recognize the proper java.as "really" being the current or the onethat they recommend butisn't able to recognize or pass on to the take-off and scan process.If any suggestions or info. in this one, I appreciate it. Thanks a lot..KeithI have Windows XP ProVersion 2002 w/SP3 and maybe the SP3 is another on the list of disputes or problematic(?)


Message Edited by joeleis on 02-22-2009 11:14 PM
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--------------------------------------------------------
WinXP SP3
ZoneAlarm Security Suite version:8.0.059.000
TrueVector version:8.0.059.000
Driver version:8.0.059.000
Anti-virus engine version:6.0.2.678
Anti-virus signature DAT file version:978744023
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Anti-spyware signature DAT file version:01.200902.5375
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-------------------------------------------------</BLOCKQUOTE>

[joeleis]

George