Malware Clean-up Guidance

[fax]

NOTE: the steps below works only if you are on the latest versions of ZA (version 9.1.507 onwards). If you are not, please update.
Try to perform a full Antivirus/Antispyware scan but in SAFE MODE WITH NETWORKING.

1. Set ZA Antivirus/antispyware to "Super Scan" under the advanced options of the ZA antivirus/antispyware tab (scan modes);
2. Reboot in SAFE MODE WITH NETWORKING;
3. Manual run ZA (ZA firewall will be OFF but Antivirus/Antispyware will be functional);
4. Run a full ZA AV/AS scan;
5. Reboot in Normal Mode
6. Set ZA Antivirus/Antispyware back to default Quick scan

How to start in SAFE MODE WITH NETWORKING

If the above fails try to clean your system with:

A. Download update and scan with MBAM
WARNING: Some malware will block the download of this software, rename the installer to a random name before saving and running (you can change the .exe into a .com)
B. Use the superantispyware online cleaning tool --> Here or download, update and scan with superantispyware FREE
WARNING: Some malware will block the download of this software, rename the installer to a random name before saving and running.
C. Download, update and scan with Emsisoft Emergency Kit --> HERE

Still Problems? Try the bootable CD fromDrWeb

For a final check that your PC is clean run Hitman Pro cloud scanning (the scanner is free not the cleaning)

if ALL the above fails please post your Hijackthis log to Bleepingcomputer or SpywareHammer

Once you have cleaned the system please remember to purge the windows system restore points. You may be reinfected otherwise.
- Disable system restore (How to disable windows SYSTEM RESTORE);
- Reboot the PC
- Re-ensable system restore

Cheers,
Fax