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[SOLVED] ZoneAlarm Updating in Progress for Antivirus/Anti-spyware freezing at 69%

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  • [SOLVED] ZoneAlarm Updating in Progress for Antivirus/Anti-spyware freezing at 69%

    Every time ZoneAlarm attempts to update the Antivirus/Anti-spyware the update is freezing at 69% (sometimes 70%). Windows is fully updated but the same thing happened both before and after the updates.

    Running Windows 10 Pro

    ZoneAlarm with Antivirus version: 15.6.121.18102
    ZoneAlarm license key: XXXXXXXXXX
    Vsmon version: 15.6.104.18071
    Driver version: 15.1.29.17237
    Anti-Virus engine version: 8.9.1.113
    Anti-Virus signature DAT file version: 1328567648


    Suggestions as to what to look for next?





  • #2
    If it is an issue with ZA then a reset of the settings should fix your issue. See here:
    https://forums.zonealarm.com/forum/z...ying-to-update
    Last edited by fax; 2 weeks ago. Reason: link fixed

    ZoneAlarm Extreme Security
    Click here for ZA Support
    Monday-Sunday 24x7

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    • #3
      Reset the settings and rebooted but the same problem exist.

      Comment


      • #4
        Then I am afraid the next step is to fully remove ZA and reinstall it from scratch.
        Do not load any previous settings just leave it at default and try to update.

        ZoneAlarm Extreme Security
        Click here for ZA Support
        Monday-Sunday 24x7

        Comment


        • #5
          Uninstalling and reinstalling solved the problem. Thanks!

          Comment


          • #6
            Glad to hear the issue is resolved!
            Thank you for taking the time to report back about it, much appreciated.

            ZoneAlarm Extreme Security
            Click here for ZA Support
            Monday-Sunday 24x7

            Comment

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