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Windows 10 Pro Desktop does not finish loading...

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  • Windows 10 Pro Desktop does not finish loading...

    Hi... So, more often than not, I start up my PC and the desktop loads, but then halts. I cannot access the Start Menu, Task Manager, or open any apps. The desktop is there but not all the Startup apps load up in the system tray, including ZoneAlarm...

    So, I have to hard reboot, start in Safe Mode, rename the Program Files (x86)\Checkpoint\ folder to "CheckpointX" and reboot to stop ZoneAlarm trying to start. Now my desktop loads, and I rename the folder back to "Checkpoint", and start ZoneAlarm manually.

    Having to disable ZA in it's preferences and start manually to stop this occurring... anyone else get this?

    Thanks. Demon.

    ZoneAlarm with Antivirus version: 15.6.121.18102
    ZoneAlarm license key: xxxxxxxxxxxxxxxxxxxxxxx
    Vsmon version: 15.6.104.18071
    Driver version: 15.1.29.17237
    Anti-Virus engine version: 8.9.1.113
    Anti-Virus signature DAT file version: 1329953280

  • #2
    In case no one here will feedback it may be worth trying the official ZA technical support.
    Best to contact them during the week rather than weekends.
    You find the link to support in my signature or at the top of this forum as an announcement.

    Thanks,
    fax

    ZoneAlarm Extreme Security
    Click here for ZA Support
    Monday-Sunday 24x7

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