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  • error code 127 and 1603

    I Have been trying to up date from free version 10.1.101.000
    for the past four days. ( vista pro op)

    Each time I get
    1)Toolnit failed
    2)Error code 117 ( encountered error) (3aced2a)
    then
    3) Error 1603
    Fatal error during installation

    4)When I next start the computer the procedure starts again.

    Any advice please????

    I have tried disabeling AVG....

  • #2
    Re: error code 127 and 1603

    The error 1603 may point to some corruption/permission/damage in the OS this may only be fixed by starting clean. OS clean-up/format. See for example here: https://www.zonealarm.com/forums/sho...194#post296194

    I would personally try to restore the OS to a restore point previous to any attempt of installing ZA. Then I would first fully remove the old version (including using the ZA removal tool - clean.exe), reboot, turn on VISTA firewall, re-download the ZAfree installer and try again.

    If the above fails then I am not sure what to suggest other than OS reinstall or shifting to a firewall that works on the system and most of all is fully up-to-date.

    Thanks,
    Fax

    ZoneAlarm Extreme Security
    Click here for ZA Support
    Monday-Sunday 24x7

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    • #3
      Re: error code 127 and 1603

      Hello,

      ZoneAlarm is investigating this install issue.

      We suggest you uninstall anything from version 11.0.000.057

      1. Open your control panel select the Add remove programs / Program and Features

      2. If any of the following have been installed, uninstall them.
      - ZoneAlarm
      - ZoneAlarm toolbar
      - Do Not Track

      3. Download and run our clean up utility from:
      http://download.zonealarm.com/bin/fr...load/clean.exe

      4. Download the previous version of Free ZA and install:

      - Free Firewall: http://download.zonealarm.com/bin/fr...10_000_054.exe

      - Free AV +Firewall: http://download.zonealarm.com/bin/fr...10_000_054.exe



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