Announcement

Collapse
No announcement yet.

[SOLVED] Error 1603 Installing Version 11

Collapse
This topic is closed.
X
X
  • Filter
  • Time
  • Show
Clear All
new posts

  • Oldnslow
    started a topic [SOLVED] Error 1603 Installing Version 11

    [SOLVED] Error 1603 Installing Version 11

    My OS is Vista 32-bit with all updates. I was using Zonealarm 10 free Anti-virus and Firewall for about 6 months and was running fine. Two weeks ago a new version of Zonealarm automaticlly started installing right after booting, each time getting 3 Error code 127's and ending with Error 1619. But Version 10 was still working ok. Then 2 days ago using Add/Remove programs I Uninstalled all 3 of the Zonealarm entries which seemed to complete ok, but still the automatic install started on the reboot and failed with Error 1603. Using Ccleaner I removed all the Zonealarm entries in the Start Up Group, did a reboot and the automatic install finally was gone. I then d/l and ran the Zonealarm Clean program, but it also fails due to a Permissions problem. I then d/l the latest Zonealarm free but it gets the same Error 1603. ~snip~
    and it gets a Access violation trying to remove ProgramFiles/Checkpoint/Zonealarm/zlavscan.dll . I have done the Net user thing and booted as Admin but still Zonealarm.msi gets the Access violation. Using Windows Explorer I then removed all files and folders in Users\AppData\... and from ProgramFiles\Checkpoint everything except zlavscan.dll which gets access violation. I then searched the registry for "Zlav" and found numerous "zlavscan.dll" entries.
    I would say the problem is that the Un-install of Ver 10 did not include removing the Zonealarm Antivirus Scan. Could someone update the Zonealarm.msi program to properly Un-register the Version 10 Free Anti-Virus.
    Last edited by GeorgeV; February 13th, 2013, 02:04 PM. Reason: remove hyperlink to incomplete/outdated version

  • Forum-Moderator
    replied
    Re: Error 1603 Installing Version 11

    Originally posted by Oldnslow View Post
    If it is known that 11.0.0.57 will not Install why is it still being offered for Download as the current Free Product?

    Its only an issue if your upgrading or the pc at one time had a previous version installed at some point and time.

    On new brand new installs its not an issue at all.

    FYI On our support downloads page we don't offer this version.

    Support has no control over what is offered on the main website as far as new or trial downloads.

    Leave a comment:


  • fax
    replied
    Re: [SOLVED] Error 1603 Installing Version 11

    Please do not duplicate threads, use PM instead to have it added to the relevant discussion. For this case even better to search the board before posting as this has already been addessed here: error code 127 and 1603

    This will additionally save time for volunteers here to edit, move, replace posts.

    Thanks,
    Fax

    Leave a comment:


  • Oldnslow
    replied
    RE: Error 1603 Installing Version 11

    If it is known that 11.0.0.57 will not Install why is it still being offered for Download as the current Free Product?

    Leave a comment:


  • fax
    replied
    Re: Error 1603 Installing Version 11

    Yes, that was known and, in fact, the first answer to you suggested to install build 54 and not 57 . Anyway, since the issue is resolved I will revise thread title and closing it.

    Thanks,
    Fax

    Leave a comment:


  • Oldnslow
    replied
    Re: Error 1603 Installing Version 11

    I was able to Delete zlavscan.dll by booting into Safe Mode and Logging in as Admin then Rename zlavscan.dll to x.dll, reboot to normal mode and user then Delete x.dll. I then ran the MSI installer "http download zonealarm com bin free downloads v_11_0_000_038 ZoneAlarm.msi" . It cleaned up the remaining files and registry and Installed a minimum Zonealarm, no Icon, no active program, but there was an entry in Add Remove Programs. I rebooted and then used Add Remove Programs to Uninstall this Zonealarm. Then ran Clean.exe just to make sure, everything clean & ok. I d/l the most recent Free Antivirus+Firewall Ver 11.0.0.57 It was only 8MB and the Install failed the same way as the original automatic install with Error 1619. There was a Resume install Icon and an Entry in Add Remove Programs so I tried the Uninstall, it seemed to work ok but on the Restart the Zonealarm Resume automaticly ran again and it Failed again with Error 1619. I repeated the Uninstall but this time used Ccleaner to remove the Zonealarm Resume from the Startup group then Restarted. The Resume Icon was still there, so I ran Clean.exe and Restarted again. I checked the Files and Registry and could not find any for Zonealarm. I then d/l Ver 11.0.0.54 "http download zonealarm com bin free support download zaSetup_110_000_054.exe" it was 269MB and it Installed perfectly. After getting the virus updates ran a full scan with no errors. I would say that the most recent Ver 11.0.0.57 is flawed and is failing to d/l the data for the remaining part of the Install. Ver 11.0.0.54 works perfectly.

    Leave a comment:


  • fax
    replied
    Re: Error 1603 Installing Version 11

    There may be a misunderstading. You seems to suggest again that you want to run a MSI. You should run the proper installer of ZA (.exe) not a MSI that was likely the origin of the problem. Its not unfortunately clear what you want to remove. If it is a file then you can try this:http://www.malwarebytes.org/products/fileassassin/

    If it is about a registry you can use the procedure already suggested.

    I am not aware of any supported manual file removal instruction for version 10 or 11.

    Sorry, I have no other suggestions to resolve your issue.

    Leave a comment:


  • Oldnslow
    replied
    Re: Error 1603 Installing Version 11

    I am not trying Access a Registry entry, it's the Clean.exe and the MSI installer that can not Access Zlavscan. If I had a Manual Un-install list for Zonealarm Free Antivirus/Firewall then maybe I would need the Registry Ownership (permission). I have found a manual Uninstall procedure for Vista but it is for an older version as it does not have the Checkpoint folder names or Registry entries. Can you provide me with a Version 10 Manual Un-Install for ZoneAlarm Free Antivirus + Firewall for Vista 32Bit ?

    Leave a comment:


  • fax
    replied
    Re: Error 1603 Installing Version 11

    You may want to check here:

    http://www.microsoft.com/resources/d....mspx?mfr=true

    Otherwise use Google, you will find plenty of links about it. You will have to perform this in safe mode.

    Leave a comment:


  • Oldnslow
    replied
    Re: Error 1603 Installing Version 11

    How do I take ownership (permission) ?

    Leave a comment:


  • fax
    replied
    Re: Error 1603 Installing Version 11

    I am afraid the use of that .msi has further compromised your installation. No main ZA component will be loading in SAFE MODE, so I don't understand how you cannot access that registry entry. You should take ownership (permission) and manually remove it.

    Sorry, no other suggestions from my side.

    Leave a comment:


  • Oldnslow
    replied
    Re: Error 1603 Installing Version 11

    I got the MSI insaller from the link in Post #10 to this message:
    https://www.zonealarm.com/forums/sho...s-Instructions
    Yes, I have tried to use clean.exe in Safe Mode, it gets the same Access problem.
    I did Restore to before the automatic install of Ver 11 started but that did not resolve the Access violation. Zlavscan was installed months ago when I started to use Ver 10 and I do not have any Restore Points that go back that far. I can not afford to do a full system re-install. The problem is simply that on my Vista system Zonealarm Free Antivirus / Firewall Uninstaller for Ver 10 did not do a complete uninstall and the Cleaner.exe does not remove the Registry entries for Zlavscan before trying to delete it.

    Leave a comment:


  • fax
    replied
    Re: Error 1603 Installing Version 11

    Have you tried to use the clean.exe but in SAFE MODE? Or remove the file in safe mode? Unfortunately downloading a .msi installer have not helped the process. Not sure how you found this file as it is not a valid installer. Alternatively restore the PC to a previous restore point (before the issue). ZA will be broken but you should be able to run the cleaning procedure.

    Leave a comment:


  • Oldnslow
    replied
    Re: Error 1603 Installing Version 11

    I know my Post was kind of long and wordy, but I have already done ALL of these steps. Zlavscan.dll can not be removed due to Access violation. The registry will have to be cleaned up, and I do not know how to do that.

    Leave a comment:


  • GeorgeV
    replied
    Re: Error 1603 Installing Version 11

    Hello;

    Try this:

    1. Open your control panel select the Add remove programs / Program and Features

    2. If any of the following have been installed, uninstall them.
    - ZoneAlarm
    - ZoneAlarm toolbar
    - Do Not Track


    3. Download and run our clean up utility from:
    http://download.zonealarm.com/bin/fr...load/clean.exe

    4. Download the previous version of Free ZA and install:

    - Free Firewall: http://download.zonealarm.com/bin/fr...10_000_054.exe (zafwSetup) <= Free version without AV

    - Free AV +Firewall: http://download.zonealarm.com/bin/fr...10_000_054.exe (zaSetup)

    Leave a comment:

Working...
X