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[SOLVED] I can not install ZoneAlarm

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  • [SOLVED] I can not install ZoneAlarm

    When I try to install ZoneAlarm Free on XP, I get the following error message:

    the version that you have installed on your computer can not be updated. Uninstall it and then install the new version

    The surprising thing is that I do not have any version of ZoneAlarm installed on my computer!

    Any idea what might be going on?

    Thank you very much
    https://www.zonealarm.com/forums/images/icons/icon9.png

  • #2
    Re: I can not install ZoneAlarm

    Which exact version of ZA are you trying to install? Link?
    And which other security tools (brand) are installed or were installed before trying ZA?

    Thanks,
    Fax

    ZoneAlarm Extreme Security
    Click here for ZA Support
    Monday-Sunday 24x7

    Comment


    • #3
      Re: I can not install ZoneAlarm

      I downloaded ZoneAlarm Free (versions 143.119.000 and 151.504.17269) from the following link:
      http://www.zonealarm.com/en/software/free-firewall/


      I use the following security tools:

      360 Total Security 9.2.0.1289
      Outpost Firewall 2009
      Malwarebytes Antimalware 3.2.2
      Spybot - Search & Destroy 1.6.2.46
      Virus Total Scanner 3.5

      Thanks again

      Comment


      • #4
        Re: I can not install ZoneAlarm

        You can find the latest version available for XP at:
        http://www.zonealarm.com/xp/
        Please be sure to download the firewall only version (the very last link in the above page).

        Anything beyond the ZA version above is not support in windows XP.

        Before installing ZoneAlarm firewall you will need to ensure Outpost firewall is fully removed (not just disabled).

        Finally, before installing ZA, you may want to rund the ZA removal tool which will look for any left over from past installation.
        http://download.zonealarm.com/bin/fr...load/CLEAN.exe
        (if you have trouble running the removal tool, try it but booting XP in SAFE MODE. After running the removal tool you should be asked to reboot the PC)
        Last edited by fax; October 10th, 2017, 04:32 AM.

        ZoneAlarm Extreme Security
        Click here for ZA Support
        Monday-Sunday 24x7

        Comment


        • #5
          Re: I can not install ZoneAlarm

          The removal tool (clean.exe) has been decisive to eliminate the problem, since it has located to me rest of an old installation of the ZoneAlarm, that not even remembered ... Many thanks for your help and a cordial greeting

          Comment


          • #6
            Re: I can not install ZoneAlarm

            I am happy to hear your problem is resolved and thank you for taking the time to report back how you solved it, it may help other users with the same problem.

            I am closing this thread as the issue have been addressed. Do not hesitate to open a new thread in case of any other issue.

            Thank you,
            Fax

            ZoneAlarm Extreme Security
            Click here for ZA Support
            Monday-Sunday 24x7

            Comment

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