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Can't update Antivirus at Free ZA 15.2.053.17581 Win10

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  • Can't update Antivirus at Free ZA 15.2.053.17581 Win10

    Hi all!
    I've install latest Free ZA 15.2.053.17581 (FW+AV),
    and try to Update...

    Antivirus downloading and installing several time at one session of update.
    And after all:
    [X] Antivirus update ERROR

    What happened?

    Thanks.
    Aleksey
    No virus. No cry.

  • #2
    Re: Can't update Antivirus at Free ZA 15.2.053.17581 Win10

    were you installing on top of an existing ZA version or fresh install? Do you run any other AV or antimalware solutions?

    ZoneAlarm Extreme Security
    Click here for ZA Support
    Monday-Sunday 24x7

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    • #3
      Re: Can't update Antivirus at Free ZA 15.2.053.17581 Win10

      It could simply be that the download keeps timing out. I've used many different AV software over the years and ZA (which uses an older version of Kaspersky) has the slowest AV definition update downloads I have ever seen. Even on a very fast broadband connection it often takes 5-10 minutes. And no, I do not have this problem with anything else - all other downloads are super fast, it's only ZA AV updates. I think the Kaspersky update servers give the lowest priority and limit bandwidth to ZA users. So if you have a slower connection or if this is your first update (and thus larger) I can easily imagine it eventunally timing out and giving an error. I wish ZoneAlarm would either host the AV definition updates themselves, use a 3rd party CDN, or just switch away from Kaspersky entirely. But, until that happens, get used to painfully slow AV updates!!! Good luck.

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      • #4
        Re: Can't update Antivirus at Free ZA 15.2.053.17581 Win10

        Just to clarify, ZA uses the latest Kaspersky SDK engine (https://www.kaspersky.com/antivirus-sdk). Which is corresponding to the Kaspersky engine in in enterprise versions not home/retail versions. KAV development happen first on retail version and then is slowly moved to enterprise products. The reasons for slowness may be linked to the different server used by ZA for the free version (I experience no slow updates here on a retail version) and for the fact that ZA free version only updates automatically every 24h.

        Thanks,
        Fax
        Last edited by fax; April 16th, 2018, 10:39 AM.

        ZoneAlarm Extreme Security
        Click here for ZA Support
        Monday-Sunday 24x7

        Comment

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