Announcement

Collapse
No announcement yet.

security update issue in Free Firewall only

Collapse
This topic is closed.
X
X
  • Filter
  • Time
  • Show
Clear All
new posts

  • security update issue in Free Firewall only

    For the last 4 days I have noticed that my ZA icon changes shortly after startup (to indicate that "a security update is in progress"). Only, it never finishes.

    When I click on View Update, it says:

    Update Antivirus/anti-spyware: installing... 0%

    However, I only have the free firewall installed (I've never used or installed ZA antivirus).

    Here is the About info:

    ZoneAlarm Free Firewall version: 15.3.060.17669
    Vsmon version: 15.3.58.17668
    Driver version: 15.1.29.17237

    I'm using Windows 10.
    Last edited by Forum-Moderator; October 12th, 2018, 01:55 PM.

  • #2
    Re: security update issue in Free Firewall only

    Hello,
    I have the same problem with Windows 7.
    If I exit Zonealarm, restart, and update I get "Component Update : Error"
    I tried reinstalling the newest version over mine - no change.
    I don't know if this is a ZoneAlarm server issue.
    Thanks
    Last edited by Forum-Moderator; October 12th, 2018, 01:56 PM.

    Comment


    • #3
      Re: security update issue in Free Firewall only

      Hello again,

      I just ran the fix from the previous topic. It yielded:

      Could not find ZoneAlarm installation, Exit code: 2

      Is this expected since I do not have the Antivirus component installed?

      Thanks
      Last edited by Forum-Moderator; October 12th, 2018, 01:56 PM.

      Comment


      • #4
        Re: security update issue in Free Firewall only

        Same here, I only use just the free Firewall. I didn't think anything of it and I went ahead and let the update download. I figured it was just a regular update that worked for both antivirus with firewall and just stand alone firewall. Turns out I was wrong. Zonealarm installed the free antivirus edition over just my Firewall only version! Sneaky little bastards... I've manually disabled Zonealarm's antivirus and am waiting for a chance to uninstall and reinstall just the Firewall only version again.

        Windows 10 user as well.
        Last edited by Forum-Moderator; October 12th, 2018, 01:56 PM.

        Comment


        • #5
          Re: security update issue in Free Firewall only

          Ok, just uninstalled Zonealarm and reinstalled just the Firewall only. Immediately after installation it is trying to update to include the antivirus. The zonealarm Icon on the taskbar has changed from the [z] to a blue folder with an up arrow (update download icon). Clicking on 'view update' shows "Update Antivirus/Anti-spyware: Installing..." 0%. Clicking Cancel, only changes "Installing..." to "Canceling..." but nothing is happening.
          Last edited by Forum-Moderator; October 12th, 2018, 01:57 PM.

          Comment


          • #6
            Re: security update issue in Free Firewall only

            Also having this issue. Anyone got any word back on this?
            Last edited by Forum-Moderator; October 12th, 2018, 01:57 PM.

            Comment


            • #7
              Re: security update issue in Free Firewall only

              This issue only affected Free Firewall and has been correct on Free Firewall.

              You will need to reboot your PC, then click on Update in ZA, it will download a new component update very fast and start installing it.
              You may get to 50% installing and it will sit there for 1-2 mins to finish.
              Please just let it sit and finish on its own.

              When it completes then the issue been resolved for Free Firewall product.

              Forum Moderator
              ZoneAlarm Support 24/7 click here
              Closed on U.S. Holidays

              Comment

              Working...
              X